Best Guest Referral Program Terms

1. Definitions

1.1. Referrer — a guest (a person with a Best Guest guest-app account) or a host (a user of the Service under the Host Terms and Conditions) who participates in the Program.

1.2. Referred Host — a host who registers for the Service via the Referrer’s Referral Link or code, and whose registration is attributed to the Referrer under §3.

1.3. Referral Link — the unique link and code the Provider makes available to the Referrer in their user account.

1.4. Eligible Payment — a payment the Referred Host actually settles with the Provider for the Service, calculated ex-VAT and net of any discounts or credits already reflected in the amount charged. A refunded, reversed, or unsettled payment is not an Eligible Payment, nor is a payment settled using credit granted under the Program.

2. Participation in the Program

2.1. Both a guest and a host may participate in the Program. A Referrer participates in the Program by first using their Referral Link; doing so constitutes acceptance of these Program Terms.

2.2. A Referrer participates in the Program in their own name and for their own account. They are not the Provider’s agent, intermediary, or business partner, and are not authorized to make any representation or assume any obligation in the Provider’s name.

2.3. A Referrer may end their participation in the Program at any time by notice to the contact address under §16.3. Ending participation does not affect a reward already earned.

3. Attribution of referrals

3.1. A registration is attributed to the Referrer whose Referral Link or code was most recently used before it, provided registration occurs within 30 days of that use.

3.2. A referral is not attributed, and no reward is earned, where the person registering: a) already has, or held within the preceding 12 months, a host account with the Provider; b) is the same person as the Referrer, or the account is controlled by the Referrer or a person connected to the Referrer within the meaning of §74 of Act No. 90/2012 Sb., on Business Corporations; c) was contacted by the Provider as part of the Provider’s own business activity before the Referral Link was used, and registered as a result of that contact.

3.3. A single registration is attributed to at most one Referrer.

4. Reward eligibility

4.1. A reward is earned by the Referrer automatically once the conditions of these Program Terms are met; earning it does not depend on the Provider’s approval. Review under §6 is only a control step before a reward is paid out or applied.

4.2. For each Eligible Payment made by the Referred Host, the Referrer earns a reward equal to 50% of that payment.

4.3. The total reward from any one referral is capped at CZK 1,000, or EUR 40, depending on the reward’s currency (§5). Once this cap is reached, no further reward accrues from that Referred Host’s subsequent payments.

4.4. Where conversion between CZK and EUR is needed, the Czech National Bank’s exchange rate on the date of the Eligible Payment applies. The reward is rounded mathematically, to whole crowns or to two decimal places in EUR.

4.5. No reward is earned, and an earned reward lapses, if the Referrer: a) breached §2.2, §3.2, §12, or §13; b) obtained the referral through conduct that circumvents or abuses the Program; c) provided the Provider false information material to the reward’s eligibility.

5. Form and currency of the reward

5.1. Guest as Referrer — a cash reward in the Referred Host’s billing currency, paid by bank transfer to the payment account (IBAN) the guest provides. Once provided, the IBAN is used for further payouts under the same referral; the guest may change it at any time, effective for payouts for which a payment order has not yet been issued.

5.2. Host as Referrer — a credit in the Referrer’s own billing currency, applied to their next invoice or invoices.

5.3. Where the credit under §5.2 exceeds what the Referrer owes the Provider, the Referrer may request that the unused balance be paid out by bank transfer, provided they have no overdue unpaid invoice with the Provider at the time of the request.

5.4. The reward is non-transferable to a third party and cannot be assigned. The Provider pays no interest on the reward.

6. Review and payout

6.1. Before paying out a cash reward or crediting an account, the Provider verifies that the conditions for earning the reward were met. This review is completed within 30 days of the date the reward reaches an amount eligible for payout under §6.4, or within 30 days of the Referrer’s payout request.

6.2. If the Provider finds no ground under §4.5, it pays out the reward within 30 days of completing the review, or applies the credit to the next invoice.

6.3. If the Provider declines to pay out or apply the reward, it states the reason to the Referrer within the period under §6.1. The Referrer may object within 30 days to the contact address under §16.3; the Provider resolves the objection within 30 days.

6.4. A cash reward is paid out once the unpaid balance reaches at least CZK 300, or EUR 12. A lower balance is paid out when the Program ends, when the Referrer’s participation ends, or at the Referrer’s request after 12 months from when the reward was earned.

6.5. The Provider may extend payout beyond the periods under §6.1 and §6.2 only while investigating a reasonable suspicion under §4.5, for no more than 60 days, and informs the Referrer of the extension and its reason.

7. Refunded and unsettled payments

7.1. If the payment a reward was based on is later refunded, reversed, or goes unsettled, the reward based on it lapses.

7.2. If such a reward was already credited, the Provider reduces the Referrer’s next reward accrual by the corresponding amount. If no further accrual occurs, the Provider may reclaim an amount already paid out only where it was paid as a result of conduct under §4.5.

8. Ending an individual referral

8.1. The Provider may end ongoing reward accrual for an individual referral only for these reasons: a) a ground under §4.5 applies; b) the Referred Host stopped using the Service; c) the Referrer ended their Program participation or their user account was terminated; d) the Program was ended under §10.

8.2. Ending a referral under §8.1(b)-(d) does not affect a reward already earned, including a reward not yet paid out and credit not yet applied.

8.3. The Provider notifies the Referrer of the ending, stating the reason.

9. Changes to the Program Terms

9.1. The Provider may change the reward percentage, cap, form of reward, or the conditions for earning it. It notifies Referrers by email or in their user account at least 30 days before the change takes effect.

9.2. A change does not affect: a) a reward already earned; b) a referral for which the Referred Host has already registered — such a referral continues under the terms in effect on its registration date until the cap under §4.3 is reached.

9.3. A Referrer who disagrees with a change may end their Program participation under §2.3 before the change takes effect.

10. Ending the Program

10.1. The Provider may suspend or end the Program, giving Referrers at least 30 days’ notice.

10.2. Ending the Program does not affect a reward earned before it took effect. The Provider settles such rewards under §6, regardless of the minimum amount under §6.4.

11. Offer to the Referred Host

11.1. The Provider may offer a Referred Host who registers a welcome benefit, in particular an extended trial period or a discount on their first invoice. The specific benefit is shown at registration and may vary by the plan chosen.

11.2. The Referred Host is always clearly told that they were referred, and that the Referrer may earn a reward for their registration and payments.

12. Promotion rules

12.1. A Referrer may share the Referral Link only with people they know, or through their own public channels.

12.2. A Referrer must not, in particular: a) send the Referral Link unsolicited by email, SMS, or other electronic message to people who have not consented to receive it; b) use the Referral Link in paid advertising on keywords containing “Best Guest” or the Provider’s business name; c) impersonate the Provider or its employees; d) make false or misleading statements about the Service; e) publish the Referral Link on discount- or coupon-aggregator sites without the Provider’s consent.

12.3. A Referrer who publishes a referral publicly must clearly state that they may receive a reward for it. An unlabeled referral may constitute an unfair commercial practice under Act No. 634/1992 Sb., on Consumer Protection.

12.4. Breach of this article is a ground under §4.5(a).

13. Referral-sharing tool

13.1. The Provider may make available to the Referrer a tool that prepares a draft message containing the Referral Link (the “Draft Message”).

13.2. The Draft Message opens in the Referrer’s own email or messaging application. The Referrer sends it themselves, from their own account and in their own name. The Provider does not send the message, whether in its own name or from its own infrastructure.

13.3. The Provider does not obtain or store the email address or other contact details of the person the Referrer sends the message to, nor the content of the sent message. The Provider does not determine whether or to whom a message was sent.

13.4. The Referrer may edit the Draft Message freely before sending it. The Referrer is responsible for the content of the sent message.

13.5. The Referrer must send the message only to a person with whom they have a personal or business relationship, and who can reasonably be expected to welcome the referral. In particular, the Referrer must not: a) send the message in bulk, repeatedly, or to people whose contact they obtained from public registers, directories, databases, or websites; b) send the message to a person who has indicated they do not want further messages; c) send the message in a way that conceals the Referrer’s identity.

13.6. Notice. Sending commercial communications by electronic means in bulk or repeatedly without the recipient’s consent is an offense under §11 of Act No. 480/2004 Sb., on Certain Information Society Services, including when committed by a natural person. The Referrer sends the message in their own name and bears their own responsibility for sending it. The Provider recommends that the Referrer send the message only individually, to people they personally know.

13.7. The Provider may deny or end the Referrer’s access to the tool under this article where circumstances indicate a breach of §12 or this article. This does not affect §4.5.

13.8. Section 12.3 also applies to a message sent under this article.

14. Taxes and levies

14.1. A reward paid to a guest under §5.1 is the guest’s income. The Provider makes no tax withholding from it and keeps no tax records on the guest’s behalf.

14.2. The guest, as recipient, is solely responsible for the correct tax treatment and taxation of the reward. The Provider does not provide tax advice and recommends that the guest consult a tax advisor or the tax authority.

14.3. A guest who is not a tax resident of the Czech Republic is responsible for determining the reward’s tax treatment under the law of their own country of tax residence.

14.4. The credit under §5.2 is reflected as a reduction of the invoiced amount; its tax treatment follows the general rules for discounts under the Host Terms and Conditions. Where the host is a VAT payer, the correction of the tax base follows Act No. 235/2004 Sb., on Value Added Tax.

14.5. The Provider may request from the Referrer information necessary to meet its own legal obligations (identification details, tax identification number, a statement of tax residence), and may delay payout until this is provided.

15. Data protection

15.1. The Provider processes personal data of the Referrer and the Referred Host to the extent necessary to run the Program, pay out rewards, and meet its legal obligations. Details are set out, depending on whether the data subject is a guest or a host, in the Guest Privacy Policy or the Host Privacy Policy. In connection with the tool under §13, the Provider does not process personal data of the recipients of messages sent by Referrers.

15.2. The legal basis for this processing is performance of a contract under Art. 6(1)(b) GDPR, compliance with a legal obligation under Art. 6(1)(c) GDPR, and legitimate interest under Art. 6(1)(f) GDPR.

16. Final provisions

16.1. These Program Terms and the legal relationships arising from them are governed by the law of the Czech Republic. This does not affect §16.2.

16.2. Where the Referrer is a consumer habitually resident in another EU member state, this does not affect the protection afforded to them by the mandatory provisions of that state’s law.

16.3. Questions, notices, and objections under these Program Terms are sent to support@bestguest.cz.

16.4. Should a consumer dispute arise between the Provider and a Referrer who is a consumer that cannot be resolved by mutual agreement, the consumer may bring the dispute to the designated out-of-court consumer-dispute-resolution body: the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate — ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email adr@coi.gov.cz, web coi.gov.cz/informace-o-adr/.

16.5. Matters not addressed by these Program Terms are governed, as applicable, by the Host Terms and Conditions or the Guest Terms, and by the general legal provisions of the governing law under §16.1, in particular Act No. 89/2012 Sb., the Civil Code. Where the mandatory provisions of law under §16.2 afford the consumer stronger protection, those provisions apply.

16.6. If any provision of these Program Terms is invalid or ineffective, this does not affect the remaining provisions.

16.7. These Program Terms take effect on September 2, 2026.