RMS Cloud’s Triggered Correspondence automates guest communication based on dates and conditions — exactly what you need to deliver your registration link. Best Guest connects in two ways:

  • Automated messages — RMS Cloud Triggered Correspondence delivers your registration link.
  • iCal sync — Best Guest imports your RMS Cloud reservations.

Estimated setup time: 5–10 minutes.

Before you start

  • An active RMS Cloud account
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=rms

(Use your real link. ?channel=rms records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Triggered Correspondence

  1. Open Triggered Correspondence in RMS.
  2. Create a rule named “Best Guest Registration”, recipient primary guest.
  3. Set it to send a pre-arrival message (e.g. 2–3 days before arrival); you can also use the Specific Time of Day trigger type.
  4. Add your message and insert RMS’s guest-name field from the editor.
Dear (guest name),

Before arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Apply filters/exclusions to control exactly when and to whom it sends.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second Triggered Correspondence rule, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import RMS Cloud reservations into Best Guest’s Reservation Verification, copy the property’s calendar/iCal export link and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2–3 days before arrival → registration link
  • 24h before arrival → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → thank-you

Troubleshooting

Message didn’t send — confirm the trigger is active, the timing, and the recipient/filter conditions.

Reservation missing in Best Guest — verify the URL and ?channel=rms.

Next steps

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.