Hotely.cz is the Czech site of Szallas Group (also behind Szallas.hu and Noclegi.pl), reached through a partner extranet. Like most extranets in this family, Hotely.cz has no native scheduled / automated guest-messaging system — booking confirmations go out by email, and any further guest contact happens through the extranet or your own channels. Best Guest connects in two ways:

  • A registration message you send yourself — paste your Best Guest link into your own confirmation reply, or the message your PMS/channel manager sends on your behalf.
  • iCal sync — Best Guest imports Hotely.cz reservations via the same calendar feed your channel manager (e.g. Previo, YieldPlanet, SabeeApp) already uses to keep Hotely.cz availability in sync.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Hotely.cz partner account (extranet access)
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=hotely

(Use your real link. ?channel=hotely records the reservation origin.)

Using the right link: every listing — each room, apartment, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Send the registration link yourself

Since Hotely.cz doesn’t schedule guest messages on its own, add the link to whichever reply the guest actually receives:

  • If you manage Hotely.cz directly, add it to the confirmation you send from the extranet.
  • If a PMS or channel manager (Previo, YieldPlanet, SabeeApp, …) handles Hotely.cz for you, add it to that system’s own pre-arrival email template instead — that’s the message guests will see.
Hello! Thank you for your reservation.

Before your arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It takes under 2 minutes and helps us prepare for your stay.

Path 2 — iCal sync

Hotely.cz availability is normally kept in sync through a connected PMS or channel manager rather than a direct host-side iCal export. Use the iCal export for Hotely.cz from whichever system manages that connection (for example Previo’s channel-manager settings), and paste that link into Best Guest to import Hotely.cz reservations into Reservation Verification.

If you manage Hotely.cz directly without a PMS in between, check your extranet’s calendar section for an export link — availability tools vary by partner setup.

  • Reservation confirmed → confirmation with the registration link
  • 1–2 days before arrival → reminder, if the guest hasn’t registered yet
  • Checkout → thank-you message

Troubleshooting

Reservation missing in Best Guest — confirm the iCal link still points at the right property, and that nothing changed on the PMS/channel-manager side that regenerated the export URL.

Guest never got the link — if a PMS sends the actual message, check the template there rather than in the Hotely.cz extranet.

Next steps

Sources

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.