Uplisting centralizes guest communication across channels, so you configure registration once rather than per OTA. Best Guest connects in two ways:

  • Automated messages — Uplisting automated messages deliver your registration link.
  • iCal sync — Best Guest imports every reservation Uplisting manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Uplisting account with connected channels
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=uplisting

(Use your real link. ?channel=uplisting records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message (Outbound messaging)

Uplisting’s guest message rules (Outbound messaging) replace its older messaging system. Uplisting’s migration article, written for accounts created before April 2022, says Outbound “significantly upgrades the old messaging system”; it doesn’t say when the old system is switched off, so check which one your account uses.

  1. Create a message rule for your registration message with the Arrival event and the Before term.
  2. Set the timing: a unit (minutes, hours or days) and a value. For example, Uplisting suggests sending check-in instructions 1 day before check-in; for the registration link we recommend about 3 days.
  3. Add filters if you need them. Uplisting’s rules can filter by booking site, booking duration, rental agreement and guest identification status.
  4. Messages go to the booking site’s inbox for Airbnb, Booking.com and Vrbo, and by email for Google and direct bookings.
  5. Add the template using Uplisting’s dynamic tags, such as {guest_first_name}.

By default, a Before arrival message isn’t sent to a booking made inside its scheduling window. A booking made 2 days before arrival won’t get a message set for 3 days before. Uplisting’s Send to last-minute booking setting changes this; you can also write a separate message for last-minute bookings.

Limitation: Uplisting’s help pages that we checked don’t give the menu path or click-by-click steps for creating a rule. Open Uplisting’s Outbound messaging in your dashboard to find it, and check the rule details there.

Hello {guest_first_name},

Before arrival, please complete your online guest registration:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second automated message with the After arrival trigger, set to 1 day after arrival, using only the link:

Hello {guest_first_name},

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

To import Uplisting reservations into Best Guest’s Reservation Verification, get the listing’s iCal link with the workaround Uplisting documents in the Booking Sites tab:

  1. In your Uplisting calendar, select the listing and open the Booking Sites tab in its property settings.
  2. Scroll down to the 9Flats.com option (assuming you don’t already use 9Flats).
  3. In Step 1, enter 9flats.com and click Next sync availabilities.
  4. Step 2 generates the listing’s iCal link. Copy it.
  5. Exit the wizard without completing Step 2.

Paste the copied link into Best Guest.

  • Reservation confirmed → confirmation only
  • 72h before arrival → registration link
  • 24h before arrival → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure day → thank-you

Troubleshooting

Message didn’t send — check the automation is enabled, trigger timing, filters, and reservation status.

Duplicate messages — if OTA automation and Uplisting automation both run, pick one primary layer.

Reservation missing in Best Guest — verify the URL and ?channel=uplisting.

Next steps

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.