Hostfully’s property management platform includes scheduled guest messaging with triggers, so registration runs automatically. Best Guest connects in two ways:

  • Automated messages — Hostfully scheduled messages deliver your registration link.
  • iCal sync — Best Guest imports every reservation Hostfully manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Hostfully account with connected channels
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=hostfully

(Use your real link. ?channel=hostfully records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Scheduled message

  1. Open Templates and Triggers → Custom Templates → Create a template, choose an email template, and name it “Best Guest Registration”.
  2. Add the message below and insert Hostfully’s guest-name variable from the editor, then save the template. Keep the link as plain text — Booking.com and Vrbo inboxes don’t support hyperlinks.
  3. On the Triggers tab click Add Trigger, choose the event Complex condition, and set Before stay starts is less than or equal to 2 days (the “less than or equal to” form also catches late bookings). Choose the action — Send email, or Send channel message for Airbnb, Booking.com and Vrbo guests, whose emails aren’t shared — and select your template.
Hello (guest first name),

Before arrival, please complete your online guest registration:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second scheduled message, timed 1 day after arrival instead of before it, using only the link:

Hello (guest first name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

To import Hostfully reservations into Best Guest’s Reservation Verification, copy the property’s iCal / calendar export link from Hostfully and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → checkout reminder

Troubleshooting

Message didn’t send — confirm the template/trigger is enabled, the timing, and property assignment.

Reservation missing in Best Guest — verify the URL and ?channel=hostfully.

Next steps

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.