Messaging automation is Hospitable’s core strength, which makes delivering your registration link effortless. Best Guest connects in two ways:

  • Automated messages — Hospitable automated messages deliver your registration link.
  • iCal sync — Best Guest imports every reservation Hospitable manages.

Estimated setup time: 5 minutes.

Before you start

  • An active Hospitable account with connected channels
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=hospitable

(Use your real link. ?channel=hospitable records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

  1. In Hospitable, go to Guest Experience → Messaging → Rules, click +Add new, and select the type of messaging rule for a scheduled message.
  2. Name it “Best Guest Registration”, set Timing to Before/After Check-In/Out with a Delay (e.g. 2 days before check-in) — and if you want a different message per channel, scope the rule to the relevant platform (Airbnb, Vrbo, Booking.com, Direct).
  3. Add your message and insert Hospitable’s guest-name shortcode from the editor.
Hi (guest first name),

Before arrival, please complete your quick online check-in:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to hosting you!

Hospitable sends Airbnb and Vrbo messages through those platforms’ own messaging, and Booking.com and direct bookings by email. External-link caveats may still apply on Airbnb and Booking.com — test with a real reservation to confirm the link is visible.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second Automated message, timed 1 day after arrival instead of before it, using only the link:

Hi (guest first name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

Hospitable generates one combined reservations iCal link per property (covering every unit under it, refreshed approximately every 40 minutes; other calendar apps may refresh less often). To import Hospitable reservations into Best Guest’s Reservation Verification, go to Properties → [property] → Export calendar, copy the iCal link, and paste it into Best Guest.

  • Booking confirmed → keep it personal
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Checkout → thank-you

Troubleshooting

Message didn’t send — confirm the automation is enabled, the timing, and listing assignment.

Link not visible — the OTA may have filtered it; test and keep the wording natural.

Reservation missing in Best Guest — verify the URL and ?channel=hospitable.

Next steps

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.