Cloudbeds builds automation around reservation events and guest journeys, so you can configure registration once and let Cloudbeds distribute it. Best Guest connects in two ways:

  • Automated messages — Cloudbeds Guest Experience → Automated Messages deliver your registration link.
  • iCal sync — Best Guest imports every reservation Cloudbeds manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Cloudbeds account with Guest Experience enabled
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=cloudbeds

(Use your real link. ?channel=cloudbeds records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

Cloudbeds separates message templates (content) from automation rules (scheduling and conditions). Set them up once per property and Cloudbeds applies them to all future reservations.

Step 1: Create the message template

  1. Go to Guest Experience → Guest Messaging → Templates.
  2. Create a new template titled “Best Guest Registration”.
  3. Paste this message:
Hello {{guest.first_name}},

Before arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Keep messages short — Cloudbeds enforces size limits in automated messaging.

Step 2: Create the automation rule

  1. Go to Guest Experience → Automated Messages → Create Rule.
  2. Name it “Best Guest Registration”.
  3. Scope: Apply to All Properties and All Reservation Sources (avoid one rule per OTA).
  4. Trigger: X Days Before Arrival → 2 days (1 day for short stays).
  5. Enable Missed Messages so reservations confirmed after the 2-day mark still receive the message immediately.
  6. Message type: Select your “Best Guest Registration” template.
  7. Channel: Email (SMS/WhatsApp optional).
  8. Save and enable the rule.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second automation rule, timed 1 day after arrival instead of before it, using only the link:

Hello {{guest.first_name}},

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import Cloudbeds reservations into Best Guest’s Reservation Verification, copy the property’s calendar export (.ics) link from Cloudbeds and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure day → thank-you

Troubleshooting

Guest didn’t receive it — check the automation is enabled, the recipient type, schedule timing, and that the messaging channel is enabled.

Last-minute bookings missed it — enable Missed Messages.

Reservation missing in Best Guest — verify the URL and ?channel=cloudbeds.

Next steps

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.